LoanCare, A ServiceLink Company logo
Job Title:
Collections
Industry:
Arts and Humanities
Job Category:
Finance
Location:
Chandler, Arizona
Country:
United States
Postal Code:
85249
Approximate Salary:
Not Specified
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
High School or equivalent
Job Id #:
000044
Employer Contact:

Collections

 

Are you an experienced Customer Service or Collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.

 

 

 

A DAY IN THE LIFE

 

In this role, you will…

 

  • Perform financial interviews, create payment plans and discuss loss mitigation options with homeowners, in a call center environment

  • Use an advanced telephony system

  • Make decisions to resolve customer issues

  • Navigate and enter data on a computer platform

  • Provide exceptional customer service

 

 

 

WHO YOU ARE

 

You possess …

 

Enjoy speaking to customers over the phone

  • Understanding of mortgage servicing; payment application, payment plans, loss mitigation

  • Desire to helps your peers, your team, and all around you because you are highly driven and lead by example

  • Analytical ability to apply data and information to all processes and solutions

  • Ability to provide consistent engagement in customer and brand experience 

 

WHO WE ARE

 

About us …

 

LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

 

 

 

DETAILED JOB DUTIES

 

  • Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure

  • Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations

  • Obtain borrower’s monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses.

  • If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s)

  • Ability to explain loss mitigation options in detail and loss mitigation application process

  • Demonstrate working knowledge of default and foreclosure timelines

  • Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes

  • Skip trace using online tools such as www.whitepages.com and other free websites

  • All other duties as assigned

 

 

MINIMUM QUALIFICATIONS

 

  • Minimum of one year collections, loss mitigation or other mortgage/real estate related experience

  • At least one year of telephone customer contact experience

  • High school diploma or GED

  • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act

  • Ability to learn rules, regulations, laws and methods of collection and skip tracing

  • Excellent analytical, communication, and negotiating skills

  • Ability to work well on a team and focus on results; adaptable and flexible

  • Ability to structure a deal that serves the best interest of the organization, insurer, and client

  • Solid PC experience and typing skills

  • Ability to work in a structured environment

  • Ability to use a dialer system to make/receive phone calls

 

 

 

To apply: Visit loancareservicing.com/careers and search job #17039.

Bilingual professionals are highly encouraged to apply.

 

 

 

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