Are you an experienced Customer Service or Collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
Perform financial interviews, create payment plans and discuss loss mitigation options with homeowners, in a call center environment
Use an advanced telephony system
Make decisions to resolve customer issues
Navigate and enter data on a computer platform
Provide exceptional customer service
WHO YOU ARE
You possess …
Enjoy speaking to customers over the phone
Understanding of mortgage servicing; payment application, payment plans, loss mitigation
Desire to helps your peers, your team, and all around you because you are highly driven and lead by example
Analytical ability to apply data and information to all processes and solutions
Ability to provide consistent engagement in customer and brand experience
WHO WE ARE
About us …
LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
DETAILED JOB DUTIES
Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure
Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations
Obtain borrower’s monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses.
If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s)
Ability to explain loss mitigation options in detail and loss mitigation application process
Demonstrate working knowledge of default and foreclosure timelines
Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes
Skip trace using online tools such as www.whitepages.com and other free websites
All other duties as assigned
Minimum of one year collections, loss mitigation or other mortgage/real estate related experience
At least one year of telephone customer contact experience
High school diploma or GED
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act
Ability to learn rules, regulations, laws and methods of collection and skip tracing
Excellent analytical, communication, and negotiating skills
Ability to work well on a team and focus on results; adaptable and flexible
Ability to structure a deal that serves the best interest of the organization, insurer, and client
Solid PC experience and typing skills
Ability to work in a structured environment
Ability to use a dialer system to make/receive phone calls
To apply: Visit loancareservicing.com/careers and search job #17039.
Bilingual professionals are highly encouraged to apply.